Once you have completed your order, we aim to despatch your package as swiftly as possible. Our shipping services are based on destination and are listed in full below.
Please note that we cannot ship to PO box addresses. When placing an order for multiple items, be aware that orders containing mugs and phone cases may arrive in multiple packages.
UK Orders: It should usually take 3-5 working days for you to receive your items, via Royal Mail post.
International Orders: It should usually take 7-14 working days for you to receive your items but please note, it can take up to 28 days depending on the country.
Phone Cases & Mugs - These items are made to order and therefore will arrive separately to other items in your basket. They should take between 7-10 working days to arrive for both UK and International orders.
If you are ordering outside of the UK, your order may be charged customs fees covering taxes, duties and processing when it arrives at your border. Our shipping charges do not cover these additional customs fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
store.global.com has no way of estimating customs timings or fees which can delay delivery due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
We advise you to familiarise yourself with the customs charges in your country before you order.
Please note, these do not include local customs fees, which apply to countries outside the UK.
Mugs and phone cases are shipped separately to other products and therefore have separate shipping rates. Please note that these rates will be added together for baskets containing mugs, phone cases and other Global Store products.
UK. Tracked service - £4.95
Mugs - £3.93
Phone Cases - £1.96
EUROPE. Tracked service - £12.95
Mugs - £4.09
Phone Cases - £5.51
Please be aware if your order is being shipped to the EU there may be local custom fees which are not included in the rates below.
NORTH AMERICA. Tracked service - £15.00
Mugs - US £5.11, Canada £6.14.
Phone Cases - US £3.54, Canada £7.08.
REST OF THE WORLD. We offer a signed for service - £29.95
Mugs - Aus/Nz £6.61, Brazil £9.76, Canada £6.14, EFTA Zone £8.18, Japan £3.37, ROW £9.44
Phone Cases - Aus/Nz £6.37, EFTA Zone £5.51, ROW £5.51.
